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    • Getting VPN Access
      • Student VPN Access
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    • VPN General FAQs
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Getting VPN Access

Requesting a vpn@UCSF Account

Before requesting a vpn@ucsf account, please contact your departmental computer support coordinator (CSC) to see if there are any specific departmental policies or configuration settings which might be required.

Please note: If you are a student or need to access the Medical Center VPN service you have different instructions.

Go To: Requesting a Student vpn@UCSF Account
Go To: More Information on MedCenter VPN Services

Getting a VPN User ID

• Go to the Online Customer Support page.
• Click on the Login to Online Customer Support link.
• Login according to the instructions on the login page.
• Click on the New Request link on the left of the screen under Quick Links.
• Complete the New Request screen:
  • Do not enter anything in to the Urgency and Requested Date fields; the request will automatically be processed as soon as possible by the Help Desk staff.
  • Click on the down arrow icon next to the Summary.
  • Click on Network from the pop-up menu.
  • If you are using a non-Windows system, please click on VPN - Create New Account for Ma. Otherwise please click on VPN - Create New Account for PC.
  • Please enter the reason for your VPN request in the Details field - this is not required but helps us understand how the VPN systems are being used.
  • Verify the information which appears in the Requester Information box. If this is not correct Customer Support will be unable to process your request.
  • Click on the Submit button to send the request.
• You will see a pop-up informing you that Customer Service has been notified of your request.
• Click on the Logout button to leave the Online Customer Support system.
• OAAIS Customer Support will notify you of your VPN ID and password.

Contact OAAIS Customer Support

OAAIS Customer Support is available at:

• Web: http://help.ucsf.edu
• Email: customersupport@ucsf.edu
• Phone: (415) 514-4100, option 2.

Customer Support is staffed Monday through Friday 7:00 a.m. until 6:00 p.m.
(Except UC Holidays).

Through Online Customer Support at http://help.ucsf.edu you can:

• Create a new service request or submit a problem report
• View the status of your current or recently closed service request or problem report
• Search our Solutions Database for answers to common questions or solutions to commonly-reported problems

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