• Report an Incident
• Incident Information
• Self Service Security
• Services and Products
  • AntiVirus
  • AntiSpyware
  • Host Firewall
  • Pointsec
  • Remote Access (VPN)
  • Customer support
• Best Practices
• Policies, Guidelines and Procedures
• Security Awareness, Training and Education (SATE)
• Vulnerability Information
• About EIS
• What's New

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Customer Support

Contact OAAIS Customer Support

OAAIS Customer Support is available at:

• Web: http://help.ucsf.edu
• Email: customersupport@ucsf.edu
• Phone: (415) 514-4100, option 2.

Customer Support is staffed Monday through Friday 7:00 a.m. until 6:00 p.m.
(Except UC Holidays).

Through Online Customer Support at http://help.ucsf.edu you can:

• Create a new service request or submit a problem report
• View the status of your current or recently closed service request or problem report
• Search our Solutions Database for answers to common questions or solutions to commonly-reported problems

Contact Enterprise Information Security (EIS) support

Enterprise Information Security (EIS) is available at:

• Email: security@ucsf.edu

Contact OAAIS Customer Support

OAAIS Customer Support is available at:

• Web: http://help.ucsf.edu
• Email: customersupport@ucsf.edu
• Phone: (415) 514-4100, option 2.

Customer Support is staffed Monday through Friday 7:00 a.m. until 6:00 p.m.
(Except UC Holidays).

Through Online Customer Support at http://help.ucsf.edu you can:

• Create a new service request or submit a problem report
• View the status of your current or recently closed service request or problem report
• Search our Solutions Database for answers to common questions or solutions to commonly-reported problems

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