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Login to help@ucsfVPN/MyAccess Transition FAQ
If you don’t understand or are unsure of the meaning of any technical terms contained in this FAQ, please visit http://en.wikipedia.org for up-to-date technical and acronym definitions.
For technical FAQs specific to vpn@ucsf services, please see the Web (SSL) VPN FAQ or visit the MyAccess information page for more information on centralized authentication at UCSF.
VPN/MyAccess transition FAQ
Why do I have to re-create all my custom settings on my VPN homepage for this change?
The vpn@UCSF service uses the Juniper Networks VPN solution. Juniper made the design decision that they would protect the user data (which can include cached usernames and passwords) to the utmost of their abilities which even locks out Juniper engineers from accessing the data. Thus, Juniper cannot provide any migration strategies to be able to help our VPN customers move their data.
Our strategy is to provide our VPN customers with a grace period where they can login to the vpn@UCSF service with both accounts at the same time. This will need to be done in two different browsers but it allows our customers to migrate their settings manually.
Why are you changing my VPN login and password?
The vpn@UCSF service is one of many campus services that manages their own accounts and passwords. The UCSF campus community has many different accounts and passwords to keep track of. By consolidating some of these to the MyAccess ID, the customer experience can be enhanced and security improved as the management of accounts is centralized.
What is MyAccess and why do I have to activate my MyAccess ID at a separate site for this transition?
MyAccess is the central login system launched in May 2008. The goal of the MyAccess service is to reduce the numerous login and account names that the campus uses to access various services by providing a central login system using a single login, the MyAccess ID.
The MyAccess service is a separate service from vpn@UCSF and is designed to integrate with many applications. You will only need to activate your MyAccess ID once and as new services integrate with MyAccess, you may be provisioned for those.
Why can’t I access the vpn@UCSF service from the MyAccess landing page?
At present, the infrastructure to integrate the vpn@UCSF service with MyAccess in this manner is not available. This will be reviewed at a later date.
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