Security Incident
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Please report any information security problems or potential problems immediately. Timely reporting will allow us to determine if further investigation is necessary and to limit any further damage or loss of data.
Be ready to provide specifics such as date/time of loss, type of device(s), contact information, and any specific information that you believe indicates that a device was breached, a computer security incident occurred or a device was lost or stolen.
Reporting an Information Security Problem
Contact OAAIS Customer Support to report an information security problem or a possible information security problem.
Contact OAAIS Customer Support
OAAIS Customer Support is available at:
- Web: http://help.ucsf.edu
- Email: customersupport@ucsf.edu
- Phone: (415) 514-4100, option 2.
Customer Support is staffed Monday through Friday 7:00 a.m. until 6:00 p.m.
(Except UC
Holidays).
Through Online Customer Support at http://help.ucsf.edu you can:
- Create a new service request or submit a problem report
- View the status of your current or recently closed service request or problem report
- Search our Solutions Database for answers to common questions or solutions to commonly-reported problems
Reporting a Lost or Stolen Computing Device
All lost or stolen computing devices must be immediately reported to the UCSF Police Department.
- Telephone: +1 (415) 476-1414
- Web: http://police.ucsf.edu